Nguyen Thuy Tien (Ms.) – Guest Relations Officer,
Hanoi La Siesta Hotel & Spa
Tien graduated from Hanoi’s National University of Economics having studied Hotel Management. While she was a student, she supported her family and helped pay for her studies by working part time at CGV (Vietnam’s leading entertainment complex) and then at her family’s Italian restaurant. Her various jobs gave her the chance to meet and communicate with many foreigners in Hanoi – expats and tourists alike.
Then one day a friend introduced her to EHG. After sending in her CV and followed by a successful interview, she was offered a receptionist role at La Siesta Hotel & Spa in Ma May Street. After just over a year, she had impressed the management so much that she was promoted to Guest Relations Officer. What is it that makes her proud to work with EHG? She highlights the friendly working environment plus the mutual support of management and her colleagues. She acknowledges that she is constantly learning in her job, studying and observing and is supported by the camaraderie of everyone she works with.
Working front of house, she interacts daily with a great number of guests but there is one memory she will never forget. Once two Korean guests were staying at the hotel. They could not speak English very well. Despite the language barrier, she did her best to help them as much as possible. When the guests checked out, they presented her with a box of custard cakes as a small present. Tien was so happy and acknowledged that its lovely to feel appreciated by guests. She comments that working from the heart is a good way to be recognized by everyone. It is this attitude that helped her be promoted to GRO quicker than she had expected.