Ms Robyn Bushell, Associate Professor at Western Sydney University, specializes in heritage and tourism studies, which gives her professional insight into what makes a great hotel. She travels regularly to Hanoi on business and La Siesta Trendy has been her hotel of choice ever since it opened. As a long time loyal guest of La Siesta hotels, Ms Robyn is now an EHG Ambassador. Before discovering Trendy, she used to stay at La Siesta (Classic) Hotel & Spa on the personal recommendation of her son and his girlfriend. She was immediately impressed by the exceptional level of service, the location and a nice comfortable style with heritage features, and great value for money.
Then on one business trip to the UNESCO Hanoi, she chose to stay at La Siesta Trendy, which had just opened, due to its convenient location to the office. As part of EHG, she knew the facilities would be consistent with La Siesta Classic. From then on she was hooked, loving La Siesta Trendy’s open space, great food, streamlined service and its location in a quiet local neighborhood.
Being a long time visitor to the capital Ms Robyn had previously stayed at many five star Hanoi hotels such as the Pan Pacific, Sofitel Metropole Hanoi etc…. but now she favors EHG properties over the big international chains, preferring EHG’s individual service, personal touch and great locations.
Ms Robyn acknowledges how the EHG business has evolved over the years and that it is La Siesta Trendy, which draws her back due the peaceful location and environment.
When asked to consider the areas upon which EHG can improve she suggests focusing on sustainability, reducing the use of plastic items and developing initiatives to help save the environment.
As to the question ‘what is the secret of EHG’s success?’, her resounding answer is the staff. She highlights the team is intelligent, mature and friendly with individuals empowered to resolve issues, supported by an excellent and visible management team.
In her opinion luxury, caring staff and a great service define the EHG brand. She also emphasizes the genuine affection shown to guests. She points out that no matter how far apart her visits to Trendy are everyone remembers her, “welcome home” they announce.