Loan joined La Spa when she was just a student and after more than 4 years she recognizes she is not the same person who originally walked through the spa doors. Her life and personality have been greatly transformed; she is more careful in her actions and thoughts and at ease with herself. At first there were difficulties. She was actually studying finance – an inward-focused academic discipline with little people interaction unlike the people-centered spa industry where one is ‘on show’ every day. She struggled to balance her full time studies on a subject unrelated to her work with the spa’s demands without jeopardizing either. She came to realize the spa industry was her vocation so she rearranged her schedules ensuring she could complete her university studies and work at La Spa comfortably.
At just 22 years of age Loan was promoted to Spa Supervisor – an incredible achievement and a testament to her perseverance and La Spa’s belief and recognition in her. She rose to the challenge knowing how lucky she was and pushed herself to realize abilities she didn’t know she had.
Regarding memories, Loan recalls one special customer of La Spa. An Australian lady who was married and had an 8yr old son, left Loan with a deep impression. She had suffered from cancer and experienced long years of treatment. Fortunately, she recovered and she shared with Loan some of her spirit and thoughts about the whole experience and life in general. She was very inspirational with great optimism and energy. Loan admits she is not sure she could be as strong in the same situation and proudly keeps in touch with the family.
As to why Loan loves her job – she highlights the good working environment, her colleagues who are very friendly, enthusiastic and fun to work with and the opportunities La Spa gives.