Tourism makes up for 7.5% of Vietnam’s economy, while international visitors to Vietnam grew by 26% last year. Who are the players in the industry driving and serving this growth? In our efforts to learn more, we meet with Elegance Hospitality Group Founder and Chairman Do Van Dan to dive into the facts about one of the world’s fastest growing travel destinations.
He shares a bit of his journey into hospitality, what his vision is for Vietnam travel, and what he thinks some of the most exciting hotels are in Vietnam and the world.
How did you find your way into the hospitality business?
I guess you could say that my journey is a classic ‘rags to riches’ tale. I was born into a poor farming family just outside Hanoi. Although my father worked very hard to support my mother and my brothers, there was little of spare money left to fund our studies. As such, I had to work long hours in order to make a bit of money for myself. I landed a variety of jobs in hotels but never planned to stay in this industry. However, once I started I got a taste for the hospitality business and discovered I had a flair for customer service and understanding what Hanoi’s hotel industry needed but lacked at the time. To cut a long short I learned the hard way, but my determination to succeed spurred me on and the rest is history as they say.
I am delighted and very proud that we are now one of the most successful hotel chains in Vietnam, with seven boutique hotels in Hanoi and one luxury resort in Hoi An.
What keeps you in the hospitality business?
I think customer satisfaction and the amazing comments we receive from our guests are the key things that make my day. I am very happy to have an opportunity to serve EHG’s guests with a passion that comes from the heart.