Vietnam Airlines has partnered with IT infrastructure provider Sabre Viet Nam to launch a brand-new customer service centre offering 24/7 service, including on holidays, in Ha Noi.
Customers can call 1900 1100 or 1900 1800 (exclusively for members of the airline’s loyalty programme Lotusmiles) for support in booking, ticket changes and refunds, baggage policy, meals, extra seats and more.
Speaking at the opening ceremony on July 1, the carrier’s Director General Duong Tri Thanh said Vietnam Airlines has been working to improve its services in the past two years with fleet expansion, 4-star service upgrade and a new corporate identity.
Improving customer support is also part of its commitment to deliver world-class service and promote its image as a professional and caring carrier, he added.
Earlier at its annual shareholders’ meeting on June 20, the national flag carrier reported that it operated nearly 140,000 safe flights in 2016, carrying more than 20.6 million passengers, respectively increasing by 13 percent and 21 percent.
The firm earned over 2.6 trillion VND (114.4 million USD) in pre-tax profit, up 1.5 times from the previous year.